Chris Robinson

IT Technical Management: over 15+ years’ experience managing IT technical and support Teams. Team sizes varying from 20+ staff including disparate/remote staff including direct reports throughout Asia. Managed all aspects of Operational IT ranging from Service Desk, Field Services and Infrastructure Teams. IT Project Management: over 12+ years’ experience dealing and managing IT projects. Key projects includes: VOIP rollout for Hoyts, various refurbishment and new site builds for Hoyts, 500+ hardware POS and EFTPOS rollout for Hoyts. Office relocations for Reed Elsevier as well as new office setups in India. Large network migration for Reed Elsevier Asian offices connecting them to their global WAN. Http://ptscommunications.com.au/sites/default/files/ShoreTel_Hoyts_CaseStudy.pdf http://www.j2retailsystems.com/newsarticle.php?news_id=42 ITIL Certified: very strong ITIL skills and understanding. Have both Certification in ITIL v3 and ITIL v2. Implemented ITIL processes and procedures as well as held the Change Manager title as well as the Service Delivery Manager duties in both my last 2 positions. Service Desk Management: experiencing in implementing and managing a Service Desk. Process and procedures documentation as we as KPI reporting and SLA design, implementation and monitoring. Hardware/Software deployment Management: strong experience in managing hardware and software rollouts including PC/Laptop fleets, POS systems and Windows 7 upgrades across fleet size as large as 500. Vendor Management: experiencing in dealing with a large variety of external vendors such as HP, DELL, Telstra, Optus, TPG, CBA, Westpac, ANZ, Ethan Group and many more. Have lead contract re-negotiation discussions and encouraged and created long partnerships with external vendors. Budget Management: over 5 years’ experience with managing budgets. This includes creating OPEX and CAPEX budgets and tracking forecasts, approving invoices and reporting performance to budget.