Service Manager@ Covisian
Madrid, Madrid, Spain
Christian Santamaría
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FlashIntel GPTChristian Ravelo Santamaria is a professional with over 15 years of experience in the Contact Center sector. He is highly responsible and has a strong ability to lead people and teams. Christian has a comprehensive understanding of strategy and procedures, ensuring optimal resource optimization and objectives are met. He is skilled in problem-solving, coordination, energy, flexibility/adaptability, team leadership, and achieving goals. Christian has a proven track record in building and developing personnel, reducing rents, and implementing new services and projects. He is also experienced in establishing and growing relationships with clients.
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About
Profesional serio y responsable, con más de 15 años en el sector de Contact Center (Ventas - Recobro) demostrable, con gran capacidad para liderar personas y equipos de trabajo. Amplios conocimientos en implantación de estrategias y procedimientos. Enfocado en la optimización de recursos y en la consecución de objetivos a corto plazo. Competencias: Análisis de problemas, atención al detalle, cooperación, energía, flexibilidad/adaptabilidad, juicio, liderazgo de personas y grupos, orientación al logro, planificación y organización, proactivo/resolutivo, sensibilidad interpersonal, alta capacidad de aprendizaje, conocimientos LOPD. Logros conseguidos: Consolidación y crecimiento de personal en diferentes cuentas. Incremento en la rentabilidad de entre un 15% hasta un 30% dependiendo del tipo de cuenta. Adjudicación de nuevos servicios/proyectos. Vínculos de confianza empresa - cliente
...See MoreWork Experience
Service Manager
Outsourcing and Offshoring Consulting
Christian Santamaría's Professional Milestones
- Service Manager (2022-02-01~): Streamlined customer service operations, increasing customer satisfaction and loyalty and improving overall service quality.
- Supervisor Call Center (2020-04-01~2022-01-01): Streamlined call center operations, effectively managing the call center's operations and maintaining a high level of customer satisfaction.
Certification
Colleagues
Ruggero Maria Verazzo
Co-Founder | Chief Financial Officer
Fabio Sattolo
Chief People And Technology Officer
Alberto Elías Salgado Cartelle
cio iberia & latin america at covisian
Marcello Faticoni
group chief financial officer at covisian group
Corrado Ragusa
ceo | coo | cpo | business development | operation | procurement | customer development
Other Named Christian Santamaría
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We found 1 Christian Santamaría's phone numbers
Christian Santamaría's social media include: Linkedin,
Christian Santamaría works for Covisian
Christian Santamaría's role in Covisian is Service Manager
Christian Santamaría works in the industry of Outsourcing and Offshoring Consulting
Christian Santamaría's colleagues are Ruggero Maria Verazzo,Fabio Sattolo,Alberto Elías Salgado Cartelle
Christian Santamaría's latest job experience is Service Manager at Covisian
