supervisor advocacy department at change healthcare@ Change Healthcare
Lawrenceville, Georgia, United States
Christopher Montgomery
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Stone Mountain High School
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FlashIntel GPTChristopher Montgomery is a highly experienced Management Professional/Team Leader with 17.7 years of work experience. He has a strong background in call center management, employee training, and leadership. Based in the United States, Christopher has successfully overseen 60 employees and supervised all aspects of developing and maintaining quality teams. He is known for his creative thinking and problem-solving abilities, which have contributed to the improvement of productivity, efficiency, and revenue growth. Christopher has also created virtual call centers and implemented innovative ideas and procedures to improve productivity and efficiency. He is skilled in various technical skills, including Microsoft Office Word, Excel, and PowerPoint.
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About
Management Professional/Team Leader with several years of proven experience overseeing 60+ employees and directing all aspects of developing and maintaining quality teams. Creative thinker and problem solver who spearheads and implements innovative ideas and procedures to improve the productivity, efficiency and revenue growth. Has created virtual call center from the ground up and innovated and re-designed many call center standard operating procedures. Used excellent communication and customer-service skills to create many call center scripts, call center Quality Assurance Procedures and Interviewing and Coaching guidelines. Managed company inventory of up to 250 million dollars to ensure multiple companies success. Technical Proficiencies: Microsoft Office Word, Excel, and PowerPoint. JDEdwards, AS400, Televantage, Contactual, PBX, and customer information database systems.
...See MoreWork Experience
supervisor advocacy department at change healthcare
IT Services and IT Consulting
Christopher Montgomery's Professional Milestones
- Customer Care Manager (2011-04-01~2012-08-01): Implementing effective customer care strategies to increase loyalty and improve overall customer satisfaction.
- Rehabilitation Manager (2013-01-01~2014-08-01): Implemented rigorous rehabilitation programs to enhance individuals' quality of life and support their well-being.
Education
Skill
Call Center Management
Employee Training
Management
Training
Leadership
Problem Solving
Coaching
Quality Assurance
Customer Service
Budgets
Interviews
Credit Cards
Customer Experience
Process Improvement
Team Building
Sales
Operations Management
Performance Management
Customer Retention
Team Leadership
Scheduling
Change Management
Certification
Colleagues
Johanna Redding
product owner professional
Marco Bland, PMP
Implementation Director | Product Owner | Certified Project Management Professional
Todd Stecher
Technical Product Owner
Julius Iyesa
Business System Analyst | Product Owner
Debbie O. O.
Product Owner
Other Named Christopher Montgomery
Frequently asked questions
We found 3 Christopher Montgomery's email addresses
We found 1 Christopher Montgomery's phone numbers
Christopher Montgomery's social media include: Linkedin,
Christopher Montgomery works for Change Healthcare
Christopher Montgomery's role in Change Healthcare is supervisor advocacy department at change healthcare
Christopher Montgomery works in the industry of IT Services and IT Consulting
Christopher Montgomery's colleagues are Johanna Redding,Marco Bland, PMP,Todd Stecher
Christopher Montgomery's latest job experience is supervisor advocacy department at change healthcare at Change Healthcare
Christopher Montgomery's latest education in Stone Mountain High School
