Chris White

Results-oriented Customer Service & CX, Sales Operations and Sales Enablement Leader providing a fast-track, 15+ year career in the telecommunications industry. Background has been focused on Sales Enablement, communications, knowledge management, problem identification and resolution, process improvement, project management, organizational management, training development, Customer Experience/NPS, and team management. Developed expertise in operational efficiencies, business process design, policy development, performance improvement, training program design and delivery, and customer experience management using LEAN and Six Sigma methodologies. Solid leadership qualifications are reflected in department performance improvement, team recruiting, training, team mentoring, and vendor collaboration. Regarded as a subject matter expert in process and performance improvement initiatives, organizational leadership, team management, internal communications, and team accountability.Career Highlights: Director Sales Enablement & Communications for Windstream Enterprise, Member of the Call Center Operations Support team for Alltel, Verizon, AT&T and Windstream supporting call center and sales teams with more than 4,500 staff members in 13 USA locations and 1,500 international vendor resources. I have managed customer care, technical support, advanced technical support, telesales, retention, sales enablement and offline call center teams, including Multi-Site locations. Directed numerous projects including process improvements, call center operations improvements, telephony/IVR initiatives, and customer experience improvements.