Christy Erickson MSN, PMP

SUMMARY An experienced IT/Health professional, with a strong project management and customer relationship management background, with sound technical skills and the ability and desire to improve the business by improving the customer experience at every touch point from sales through implementation and ongoing support. Project Management- Extensive experience managing multiple, concurrent complex software projects. Identify and define project scope, and timeline through collaborative discussions with internal and external project teams. Manage all aspects of project execution including milestone delivery, staff performance and customer communications from project team to executive level. Consultant-Primary point of contact for customers at all levels from team leads to executive level with responsibility for identifying and offering solutions for current customer challenges and opportunities. Ensure high priority customer support issues are resolved in a timely manner through management of appropriate support and development resources. Proven track record for managing key business operations, including Project Management, Management Consulting, and Installation Consulting, while driving process improvements and project profitability. Responsible for ensuring the on-time delivery of contracted software and services in alignment with Company goals and contractual obligations, as well as developing employees through strong leadership and mentoring in an environment built upon challenging and rewarding assignments. Specialties: coaching, consulting, contact management, customer relations, customer satisfaction, directing, documentation, driving, functional, human resources, insurance, invoicing, legal, management, mentoring, netscape enterprise server, nursing, organizational skills, policy analysis, process engineering, project planning, quality, reports, scheduling, staffing, system architecture, upgrades, workflow analysis,