Ciara Foster

I have worked within the Customer Service Industry for 15 years, predominately on the Operational side and in many capacities (from CSA to Director of Operations and Project Management). For the last 12 years I have been responsible for delivering on operational goals and objectives with a focus on driving the delivery of world class customer service with a first contact resolution. In my current role at Firstup I partner with a lot of Fortune 500 companies providing insight and strategy to help employees feel connected, engaged & empowered. Employee Communication and Advocacy matter now more than ever & Smart Employers know why employees are their best brand ambassadors. I am (and have been) fortunate enough to work alongside a strong Operational and Engineering Team, consistently working together to deliver exceptional features to meet the ever changing needs of our Customers as they try to run their business in the 21st century. I have specialist skills is building effective teams and developing individuals to continue to add value. I take pride in leading and supporting team members to deliver company (and personal) goals. I am passionate about world class customer service and hold myself and others accountable.With an impressive product and talented people, it’s easy to enjoy what I do.