Operations Manager@ Capita
Huddersfield, England, United Kingdom
Clair Macmillan
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英国桑德兰大学
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FlashIntel GPTClair Macmillan is an experienced Operations and Customer Experience Leader with 11.3 years of work experience. She has worked in the contracting/managed service industry and accident management, specializing in complaints and customer contact centres. Clair is skilled in Microsoft Excel, management, strategic planning, project management, and team leadership. She holds a Bachelor's degree in Hospitality Management from The University of Huddersfield. Currently, she is working towards a Masters in Management with HRM.
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About
Experienced Operations and Customer Experience Leader with a demonstrated history of working in the contracting/managed service industry and Accident Management within both complaints departments and customer contact centres, from 12 FTE to 100+ FTE. Skilled in Microsoft Excel, Management, Strategic Planning, Project Management and Team Leadership. Strong operations professional with a Bachelor's degree focused in Hospitality Management from The University of Huddersfield. Currently working towards a Masters in Management with HRM.
...See MoreWork Experience
Operations Manager
Operations Team Manager
Senior Case Handler
Case Handler
IT Services and IT Consulting
Clair Macmillan's Professional Milestones
- Operations Manager (2018-11-01~2020-11-01): Optimized operational efficiency by implementing streamlined processes and enhancing resource allocation.
- Customer Experience Manager (2022-06-01~): Implementing strategic initiatives to improve customer satisfaction and loyalty, unlocking loyalty and loyalty.
Education
Management With Hrm
2020-2023Certification
Colleagues
Caitlin Taylor
council tax officer & small business owner
Ren Freer
Product Owner / Mortgage Business Analyst
Ben Morris
owner capita resourcing
Theresa Robson-Rowell
Product Owner | Business Analyst
Joyita Deka
Lead Business Analyst | Product Owner
Other Named Clair Macmillan
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Clair Macmillan's social media include: Linkedin,
Clair Macmillan works for Capita
Clair Macmillan's role in Capita is Operations Manager
Clair Macmillan works in the industry of IT Services and IT Consulting
Clair Macmillan's colleagues are Caitlin Taylor,Ren Freer,Ben Morris
Clair Macmillan's latest job experience is Operations Manager at Capita
Clair Macmillan's latest education in 英国桑德兰大学
