Clarice Leal
community manager | engagement relationship customer care customer success & customer happiness@ Club Coworking
Brazil
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Clarice Leal is a highly experienced professional with 26.9 years of work experience in various fields such as New Business, Customer Service, Relationship, Engagement, Customer Success, and Community Management. She has a strong background in New Business, Customer Service and Relationship, Engagement, Customer Success, and Customer Happiness. Clarice is skilled in managing administrative and operational routines, focusing on client and result, service level maintenance, operating infrastructure, and quality assurance. She is also proficient in communication, mobilization, and influence, and has a strong background in marketing, sales, and expansion. Clarice has worked in different roles, including Public Relations Assistant, Research Assistant, and COMMUNITY MANAGER.
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Emails and Phone Numbers

@clubcoworking.com.br
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About

• Strong background and experience in New Business, Customer Service and Relationship, Engagement, Customer Success, Customer Happiness and Community Management fields. • Management of customer service strategies, acting on the front line to ensure the customer has a unique experience and an outstanding service. • Expertise in the management of administrative and operational routines of business units, focusing on client and result, service level maintenance, operating infrastructure and quality assurance. • Excellent communication skills, mobilization and influence, with orientation to ensure integration, evolution, connections and networking among clients. • Interface with Marketing, Sales and Expansion Areas, supporting the strategic and sustained growth of the business. • Leadership, influence and mobilization of multicultural and multifunctional teams.

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Work Experience

Av. Paulista, 2028 – Bela Vista, São Paulo, SP, 01310-200, BR

Facilities Services

15
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Clarice Leal's Professional Milestones

  • Product Assistant (2006-01-01~2007-01-01): Developed and implemented product strategy and processes to drive product adoption and increase sales.
  • Administrative And Customer Service Manager (2009-01-01~2017-01-01): Streamlined operations and improved customer satisfaction through efficient organization and strategic problem-solving.
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Education

FAAP - Fundação Armando Alvares Penteado
FAAP - Fundação Armando Alvares Penteado

Relações Públicas

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