Claudio Jose Costa Pereira

Career of 28 years in training, commercial, services, quality, sales & after sales, customer service and maintenance in national and multinational electric / electronic / service companies • Natural leadership of teams, projects, outsourcing and business focused on "Team Building" • Development of new business and solutions for the Machinery, Technology and Consumer Goods industry • Specialist in process of improvement for operational efficiency and cost savings (High Performance, PDCA, Lean Manufacturing, Six Sigma, ISO, Premium SLA (Service Level Agreement), etc); • Elaboration and strategic management of budget / risk / compliance • Change agent with flexibility to support innovation • Skilled negotiator of contracts with suppliers and partners (Benchmarking, NPI, Marketing, etc.), Post-sales (Technical Support, Costs, Warranty, Technical Support, Supply Chain, Call Center (CRM), etc) • Strategic Planning of Operations / NPI for Training, Products, Services, Customer Service and Maintenance oriented to users, customers, partners and service providers (pre-sales, sales and after sales) • Positive and resilient attitude, with high decision-making capacity, crisis management and critical cases • Recognized management, communication and negotiation capacity, involving stakeholders from different levels and different areas (High Management, Legal, TAX, Finance, etc.) • Mastering the stages of the chain of sales channel support and partners focused on mixed KPI's (Marketing (Market share) / Operational / Technical / Financial (Payback / ROI / P & L / CAPEX / etc)) • Strategic development / planning / infrastructure of innovative products such as: DVD Player, Multimedia Desktop, Games, Smartphone, Residential Inverter and Commercial Air Conditioning VRF, GHP / Chiller Air Conditioning and Automation / Monitoring