Corinna Fernandez
Senior Analyst@ Verizon
New Port Richey, Florida, United States
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Corinna Fernandez is a career customer service specialist with 35.8 years of experience. She specializes in program management, business analysis, telecommunications, problem management, and technical support. Based in New Port Richey, Florida, Corinna is passionate about integrating front-line customer issues, process and lifecycle account management, and backend systems. She is passionate about practical, cost-effective problem-solving to enhance customer experience. With a background in research and analytics, Corinna has worked at Verizon in various roles, including Senior Analyst and Technical Support.
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Emails and Phone Numbers

@verizon.com
@one.verizon.com
+1 212395****
+1 727946****
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About

Career customer service specialist/analyst offering a 360 view of the customer experience, integrating front line customer issues, process and lifecycle account management, and backend systems, applications, and process improvement. Passionate about practical, cost effective problem solving to enhance both the customer experience channeled through the end-user systems navigation, click-ready access to job knowledge information, and timely, accurate issues identification/resolution

Work Experience

One Verizon Way, Basking Ridge, NJ, 07920-1097, US

IT Services and IT Consulting

94140
Phone
+1 2123951000

Corinna Fernandez's Professional Milestones

  • Technical Support (1988-01-01~2015-01-01): Provided expert technical guidance, resolving customer issues promptly and ensuring smooth operations.
  • Senior Analyst (2016-06-01~): Conducted comprehensive data analysis to inform decision-making and drive strategic decision-making.
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