Corinna Fernandez
Tell me more about Corinna Fernandez?
Corinna Fernandez is a career customer service specialist with 35.8 years of experience. She specializes in program management, business analysis, telecommunications, problem management, and technical support. Based in New Port Richey, Florida, Corinna is passionate about integrating front-line customer issues, process and lifecycle account management, and backend systems. She is passionate about practical, cost-effective problem-solving to enhance customer experience. With a background in research and analytics, Corinna has worked at Verizon in various roles, including Senior Analyst and Technical Support.
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About
Career customer service specialist/analyst offering a 360 view of the customer experience, integrating front line customer issues, process and lifecycle account management, and backend systems, applications, and process improvement. Passionate about practical, cost effective problem solving to enhance both the customer experience channeled through the end-user systems navigation, click-ready access to job knowledge information, and timely, accurate issues identification/resolution
Work Experience
Senior Analyst
Senior Analyst, Systems Analysis And Programming
Technical Support
IT Services and IT Consulting
Corinna Fernandez's Professional Milestones
- Technical Support (1988-01-01~2015-01-01): Provided expert technical guidance, resolving customer issues promptly and ensuring smooth operations.
- Senior Analyst (2016-06-01~): Conducted comprehensive data analysis to inform decision-making and drive strategic decision-making.
Skill
Program Management
Business Analysis
Telecommunications
Problem Management
Technical Support
Certification
Colleagues
ShreeHarsha. S. M
sr it technical program manager scrum master product owner agile plm admin at verizon wireless
Diana Moran
Customer Experience Intern
Thomas Curry
Business Owner | Telecommunications | Sales Management
Shaylani G.
Manager | Owner
Ajit Singh bhatia
Product Owner Manager
Other Named Corinna Fernandez
Frequently asked questions
We found 2 Corinna Fernandez's email addresses
We found 2 Corinna Fernandez's phone numbers
Corinna Fernandez works for Verizon
Corinna Fernandez's role in Verizon is Senior Analyst
Corinna Fernandez works in the industry of IT Services and IT Consulting
Corinna Fernandez's colleagues are ShreeHarsha. S. M,Diana Moran,Thomas Curry
Corinna Fernandez's latest job experience is Senior Analyst at Verizon