Customer Service Representative@ eversign
Vienna, Vienna, Austria
Cristhian Mora Gonzalez
GET FULL PROFILE 
Universidad Estatal a Distancia de Costa Rica
Real-Time AI Research
FlashIntel GPT
Tell me more about Cristhian Mora Gonzalez?
FlashIntel GPTCristhian Mora Gonzalez is a driven and dedicated professional with over 11 years of experience in a global Nasdaq traded company for an industry-leading Gaming brands. She has a positive and proactive attitude, allowing her to handle customer queries effectively. Cristhian has worked in various roles, including Customer Service Quality Assurance Analyst and Support Services Account Specialist. She has also contributed to processes such as creating customer support policies, translation and creation of operational content, and providing excellent customer support to worldwide customers. Cristhian has a strong background in customer service and has worked with global players and accounts.
For inquiries about Phone Number and Email, please click here Unlock Contact
Emails and Phone Numbers
About
Driven, dedicated and quality conscious professional with over 11 years’ experience working in a global Nasdaq traded company, for an industry leading Gaming brands. I have the ability to handle customer queries effectively with a positive and proactive attitude. Involved in the process of creating great customer service experiences. This included my roles as Customer Service Quality Assurance Analyst and Support Services Account Specialist. I have been involved in processes such as : - Creating Customer Support Policies and Procedures. - Translation and creation of operational content in English and Spanish - Creating Customer Recovery Procedures. - Providing excellent Customer Support to customers worldwide. - Acted as key operational point for specific Spanish license of the product being offered. - Helped to maintain the players’ accounts ( passwords, transfers, privileges ) in accordance with company procedures
...See MoreWork Experience
Customer Service Representative
Software Development
Cristhian Mora Gonzalez's Professional Milestones
- Quality Assurance Specialist (2002-04-01~2007-03-01): Implemented effective quality control measures, enhancing product reliability and customer satisfaction.
- Customer Service Quality Assurance Specialist (2007-07-01~2010-11-01): Optimized customer service processes, resulting in increased customer satisfaction and repeat business.
Education
International Business/trade/commerce
Skill
Customer Service
Foreign Languages
Analytical Skills
Quality Assurance
Strategic Planning
Data Analysis
Sales
Marketing Strategy
Research
Cross Cultural Communication Skills
Operations Management
Certification
Colleagues
Stefan Weixelbaumer
Technical Product Manager
Other Named Cristhian Mora Gonzalez
Frequently asked questions
Cristhian Mora Gonzalez's social media include: Linkedin,
Cristhian Mora Gonzalez works for eversign
Cristhian Mora Gonzalez's role in eversign is Customer Service Representative
Cristhian Mora Gonzalez works in the industry of Software Development
Cristhian Mora Gonzalez's colleagues are Stefan Weixelbaumer
Cristhian Mora Gonzalez's latest job experience is Customer Service Representative at eversign
Cristhian Mora Gonzalez's latest education in Universidad Estatal a Distancia de Costa Rica
