program director | focus on process improvement strategic planning and operations@ MTM, Inc.
New York City Metropolitan Area
Crys Cooper
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Saint Louis University
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FlashIntel GPTCrys Cooper is a highly skilled professional with 13.2 years of experience in call center operations, training, customer service, and marketing communications. Based in the United States, Crys has a strong background in strategic planning, public relations, and sales management. With expertise in Microsoft Office and leadership, Crys has successfully implemented and launched the TLC Citywide Accessible Dispatch Program, establish first 911 customer experience review sessions, and implement the PointView software. Crys has also worked in various roles, including Director of Ny Program Operations and Operations Manager at MTM, Inc.
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Noteworthy Accomplishments: - Implementation, Launch & Operation of TLC citywide Accessible Dispatch Program - Establish first 911 Customer Experience review sessions with FDNY, EMS & NYPD participation. - Implementation of PointView software, appointment system, decreasing technician wait time - Implementation of Workforce Management System for TWC – NYC
Work Experience
program director | focus on process improvement strategic planning and operations
Director, NY Program Operations
Operations Manager
Hospitals and Health Care
Crys Cooper's Professional Milestones
- Assistant Transit Management Analyst (2015-04-01~2015-12-01): Optimized transit operations to provide efficient and accurate logistics services for high-speed transportation.
- Director, NY Program Operations (2017-10-01~): Streamlined operations, increasing efficiency and reducing costs for NY program operations.
Education
Business Administration,
Communication,
Management,
Business Administration And Management,
Bachelors,
Bachelor Of Arts,
Bachelor Of Science,
Business Administration And Management, General
2005-2010Skill
Call Center
Training
Outlook
Customer Service
Marketing Communications
Marketing
Social Media
Advertising
Strategic Planning
Public Relations
Microsoft Office
Powerpoint
Leadership
Sales Management
Public Speaking
Call Centers
Sales
Sales Operations
Strategy
Analysis
Spanish
Customer Satisfaction
Management
Telecommunications
Teamwork
English
Customer Retention
Recruiting
Team Building
Microsoft Outlook
Coaching
Microsoft Word
Microsoft Excel
Customer Experience
Team Leadership
Vendor Management
Performance Management
Logistics Management
Contract Negotiation
Continuous Improvement
Government Contracting
Contract Recruitment
Budget Management
Budget Monitoring
Operations Management
Employee Engagement
Ivr
Gps Tracking
Emergency Medical Services
Workforce Management
Certification
Colleagues
Other Named Crys Cooper
Frequently asked questions
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We found 1 Crys Cooper's phone numbers
Crys Cooper's social media include: Linkedin,
Crys Cooper works for MTM, Inc.
Crys Cooper's role in MTM, Inc. is program director | focus on process improvement strategic planning and operations
Crys Cooper works in the industry of Hospitals and Health Care
Crys Cooper's colleagues are Greta Noack,Amanda McAtee,Erin Luber
Crys Cooper's latest job experience is program director | focus on process improvement strategic planning and operations at MTM, Inc.
Crys Cooper's latest education in Saint Louis University
