Customer Care Manager@ DIRECTV
Lolo, Montana, United States
Crystal Forsythe
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FlashIntel GPTCrystal Forsythe is a highly experienced Customer Care Manager with 17.3 years of work experience. She possesses a wide range of skills including brand loyalty, CRM, call center management, and customer experience. Crystal has worked at DIRECTV in various roles, including Customer Care Manager and Customer Care Team Leader. She is known for her expertise in customer retention, customer service, and leadership. Crystal is based in Lolo, Montana, and has a strong background in telecommunications and process improvement.
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About
Customer Care Manager at DIRECTV
Work Experience
Customer Care Manager
Customer Care Team Leader
Entertainment Providers
Crystal Forsythe's Professional Milestones
- Customer Care Team Leader (2006-07-01~2011-05-01): Implementing a comprehensive training program to enhance team performance and improve customer satisfaction.
- Customer Care Manager (2011-05-01~): Implementing a streamlined and efficient process to improve customer satisfaction and reduce turnaround time.
Skill
Brand Loyalty
Crm
Call Center
Call Centers
Coaching
Contact Centers
Customer Experience
Customer Retention
Customer Satisfaction
Customer Service
Employee Relations
Leadership
Management
Microsoft Office
Process Improvement
Project Management
Quality Assurance
Strategic Planning
Team Building
Team Leadership
Team Management
Telecommunications
Time Management
Training
Troubleshooting
Workforce Management
Business Process Improvement
Certification
Colleagues
Yichi Xu
Senior Software Engineer | Product Owner
Warwick Woodall
Business Analyst | Product Owner | Delegate
Cornelius Reed Jr.
Owner
Marie Holmes
Information Technology Manager | Technology Leader | Product Owner | Technical Portfolio Manager | Project
Larry Nicholas
Owner
Other Named Crystal Forsythe
Frequently asked questions
We found 1 Crystal Forsythe's email addresses
We found 1 Crystal Forsythe's phone numbers
Crystal Forsythe's social media include: Linkedin,
Crystal Forsythe works for DIRECTV
Crystal Forsythe's role in DIRECTV is Customer Care Manager
Crystal Forsythe works in the industry of Entertainment Providers
Crystal Forsythe's colleagues are Yichi Xu,Warwick Woodall,Cornelius Reed Jr.
Crystal Forsythe's latest job experience is Customer Care Manager at DIRECTV
