Dana Sevilla

Motivated, poised, and confident leader with 6 years of experience implementing strategic approaches to drive profitability and a successful track record in smooth operations, customer care, and performance improvement. Dedicated to empowering, training, and developing others to maximize company success. • 23 professional years providing exceptional client service, 6 years of leadership experience • Top producer, team player, operations and logistics manager, solution expert • Adept in supporting, mentoring, coaching, inspiring, and developing team leaders, team members, and multiple teams, solving complicated issues, organizing restructure and change, generating and reviewing data and reports, setting team and company goals, handling top tier escalations, customer retention, making risk decisions, creating and implementing new procedures, legal forms, and training materials, assisting HR with onboarding and disciplinary actions, determining promotions and demotions, calculating performance bonuses and merits, controlling department finances, performing accurate accounting and bookkeeping, sourcing and managing vendors, coordinating calendars for company and teams, planning business travel arrangements for myself and others, organizing company events, meetings, volunteering, and team building, and promoting company culture and team member experience • Excellent written, oral, and in person communication, efficient in time management, ability to meet deadlines and keep calm under pressure, tech savvy, creative and critical thinker, self-aware and approachable, extremely organized, and keen eye for detail • Advanced understanding of varying computer programs and platforms: MS Office (Word, Excel, PowerPoint, Outlook, OneNote), Microsoft Teams, G-Suite, Adobe, Qualia, SoftPro, Zoom, Notarize, DocuSign, Snapdocs, TitlePro247, eFax, Lender portals, Digital payment platforms • Bonded and insured notary public in the State of Michigan • Real Estate and Title Insurance Professional Experience with complete understanding and know-how of the title process from beginning to end: order entry, abstracting/exam, title clearance, scheduling closings, reviewing purchase agreements and legal documents, processing closing packages, calculating closing statements, conducting closings, accounting/disbursing, recording documents with the register of deeds, post-closing, final policy, and reconciliation • Worked closely with buyers, sellers, realtors, builders, attorneys, mortgage companies, third party vendors, municipalities, and other title companies