Daniel Mejia

Daniel Mejia is a desktop and mobile support professional for Whataburger LLP. His primary areas of support include mobile devices, desktop software, desktop hardware and assisting with product updates. Daniel joined Whataburger in early 2008 as a contact center technical analyst supporting point of sale and back office systems. In 2012 Daniel was promoted to the desktop and mobile support team where he quickly proved himself as the perfect choice by providing great customer service, having the technical knowledge along with a magic wand to quickly resolve issues and being a great steward of desktop and mobile support related costs with savings of over $90,000 within the first 6 months. The teams SLA performance also improved from 79% to nearly 95%. In addition Daniels Service Quality Surveys were a perfect 100%. In September 2013 Daniel was promoted to Desktop and Mobile Support Supervisor for Whataburger and now manages a team of 4 technicians supporting over 1650 users most of whom have multiple hardware devices. Daniels professional experience includes working as a team supervisor for a lVerizon Wireless call center where he supported his team to manage countless devices and accounts. His customer service profession began in 1995 as a customer care rep for Sears where he strived to resolve all customers concerns. A native of Texas, Daniel studied at Coastal Bend College where he earned his AA in computer science. He continued his studies at Texas A&M Corpus Christi in Computer Science, MS. Since then Daniel has earned 5 other technical certifications and is studying to earn 1 more in 2020 Daniel truly loves managing Desktop and Mobile Support teams and looks forward to what the future may hold for his career. In his personal time, Daniel enjoys learning and cooking new recipes, football, and spending time with family.