workforce planning solutions manager at shopify@ Shopify
Orangeville, Ontario, Canada
Danielle Cook-Grant
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FlashIntel GPTDanielle Cook-Grant is a highly experienced professional with 24.4 years of work experience in the telecommunications industry. She has a strong skill set in areas such as avaya, bpo, blue pumpkin, and call center development. Currently, she serves as the Director of Contact Center Workforce Management at First Data Corporation. Throughout her career, she has held various managerial positions in companies like Shopify, Staples, and NCO Group. Danielle's expertise lies in customer experience, vendor management, and workforce management. She is based in Orangeville, Ontario, Canada.
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About
at. Location: Orangeville, Ontario, Canada; Industry: Telecommunications ... Director, Contact Center Workforce Management at First Data Corporation...
Work Experience
workforce planning solutions manager at shopify
Software Development
Danielle Cook-Grant's Professional Milestones
- Regional Wf Manager (2004-01-01~2012-01-01): Achieved consistent sales growth by implementing strategic marketing initiatives and fostering strong customer relationships.
- Workforce Analyst (1999-06-01~2004-01-01): Implementing data-driven strategies to optimize employee performance and drive organizational success.
Skill
Avaya
Bpo
Blue Pumpkin
Call Center
Call Center Development
Call Centers
Contact Centers
Customer Experience
Customer Satisfaction
Vendor Management
Workforce Management
Workforce Planning
Ewfm
Certification
Colleagues
Other Named Danielle Cook-Grant
Frequently asked questions
We found 3 Danielle Cook-Grant's email addresses
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Danielle Cook-Grant's social media include: Linkedin,
Danielle Cook-Grant works for Shopify
Danielle Cook-Grant's role in Shopify is workforce planning solutions manager at shopify
Danielle Cook-Grant works in the industry of Software Development
Danielle Cook-Grant's colleagues are Sardar Samad,William Te Stroete,Haleem Rahmani
Danielle Cook-Grant's latest job experience is workforce planning solutions manager at shopify at Shopify
