Danielle Henderson

Vice- President of Customer Experience with over 15 years of managed health care experience and a high level of understanding of regulatory requirements in Medicare, Medicaid and Commercial health programs. A proven track record of superior performance in a highly regulated environment and additional experience and excellent performance in quality management, compliance oversight and call center training. Analytical skills to perform needs assessments, evaluate current programs, and initiate changes Ability to develop written materials for a diverse audience. Ability to deliver classroom training Interpersonal and communication skills that promote an ability to serve as liaison and resource Success in team building, problem solving and conflict resolution. Experience with hiring forecast, budget projections, and annual program review