associate director - customer support & experience at reapit@ Reapit
Norwalk, California, United States
Danielle Naoman
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Birmingham City University
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FlashIntel GPTDanielle Naoman is a highly experienced management professional with over 15 years of experience in the IT industry. She has led large teams through significant change and has successfully led the transformation of Reapit UK Service Delivery. Danielle has a strong background in customer advocacy culture, SLA focus and enhancement, and people development. She is skilled in process efficiency, governance modeling, and the introduction of key ITIL processes. Danielle has held various leadership positions in renowned companies such as Reapit, SCC, and GE. She is currently based in Dudley, United Kingdom.
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About
Over 15 years management experience, 9 of which have been in the IT Industry, leading large teams through significant change to deliver results. Most recently, transformation of Reapit UK Service Delivery to become high-performing teams committed to delivering service excellence; achieved by: * Customer advocacy culture * SLA focus and enhancement * Restructure and growth * People development * Process efficiency and optimisation * Governance modelling * Introduction of key ITIL processes * Continuous Improvement mindset
...See MoreWork Experience
associate director - customer support & experience at reapit
Head Of Service Delivery
Service Assurance & Compliance Manager
Operations Manager
Software Development
Danielle Naoman's Professional Milestones
- Contact Centre Team Manager (2013-09-01~2014-09-01): Developed and implemented effective team performance strategies to drive department's success and enhance customer experience.
- Senior Service Desk Team Leader (2014-09-01~2015-02-01): Implemented effective operational strategies to optimize efficiency and drive customer satisfaction.
Education
Marketing,
Bachelors,
Bachelor Of Arts
1997-2000Skill
Management
Crm
Outsourcing
Business Process
Change Management
Stakeholder Management
Process Improvement
Team Leadership
Leadership
Project Management
Project Delivery
Project Planning
Team Management
Service Delivery
Business Process Improvement
Performance Management
Employee Training
Business Transformation
Strategy
Contract Management
Analysis
Budgets
Business Planning
Integration
Incident Management
Account Management
Business Analysis
Sla
Coaching
Customer Satisfaction
Strategic Planning
Call Centers
Prince2
Customer Experience
Negotiation
Key Performance Indicators
Contact Centers
Resource Management
Operations Management
Continuous Improvement
Networking
Risk Management
Customer Relationship Management
Smart Metering
Call Center
Meters
Customer Retention
Service Level Agreements
Certification
Colleagues
Charlie Holland
Regional Chief Executive Officer
John Poolton
product deployment coordinator business analysis product owner at reapit
Mark Armstrong
chief executive officer at reapit a leading international supplier of property crm property management and client accounting software for real estate agents
Sab Matharu
product owner at reapit uk
Jazz Lall
product owner at reapit uk
Other Named Danielle Naoman
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Danielle Naoman works for Reapit
Danielle Naoman's role in Reapit is associate director - customer support & experience at reapit
Danielle Naoman works in the industry of Software Development
Danielle Naoman's colleagues are Charlie Holland,John Poolton,Mark Armstrong
Danielle Naoman's latest job experience is associate director - customer support & experience at reapit at Reapit
Danielle Naoman's latest education in Birmingham City University
