Dario Gentile

With international, sales and call centre experience, I built the foundations of my professional career. With sound communication skills and the ability to negotiate and maintain excellent relationships with customers and employees. I am an excellent company ambassador who understands the importance of working for one of the biggest gambling company of the world. I am fluent in Italian, English and Spanish and would be keen to use my languages in my next role. I am a motivated, dedicated and energetic Supervisor, passionate about developing people’s skills in the workplace to help deliver operational results. I support daily a complex group of operators, Team Leaders and Managers in delivering our product with the best result as possible. My interpersonal skills are excellent, developed while working as an advisor, team leader, supervisor, teacher or assistant where empathy, patience and appropriate feedback were critical, now I apply the same skills to successfully manage staff, carry out reviews and deal with difficult enquiries. • Excellent communication skills in Italian, English and Spanish • First-rate organisational skills developed in current Supervisor role and previous positions • Exceptional time management and highly self-reliant • Good IT skills, a proficient user of Microsoft applications especially Word, Excel, Internet Explorer, PowerPoint, Access and Outlook • Confident customer service professional, with experience of supporting customers by phone, email, live chat and face-to-face • Eager to learn how to use new technology, with experience of quickly understanding bespoke in-house IT systems • Fast and accurate typing skills, average 60 words per minute