escalation and incident manager at u s bank@ U.S. Bank
Portland, Oregon Metropolitan Area
Darleen Chester
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Hartnell College
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FlashIntel GPTDarleen Chester is an experienced ITSM Change Management Consultant with 23.6 years of work experience. She has a strong skill set in ITIL, IT service management, change management, incident management, and more. Currently, she works at Buchanan Technologies in the United States. Throughout her career, Darleen has held various positions at U.S. Bank, TEKsystems, and HSBC, gaining expertise in IT services and consulting. She is known for her problem-solving abilities, team building abilities, and expertise in project coordination and implementation.
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About
ITSM Change Management Consultant at Buchanan Technologies
Work Experience
escalation and incident manager at u s bank
Escalation Manager
Banking
Darleen Chester's Professional Milestones
- Escalation Manager (2015-07-01~): Successfully escalationized multiple high-profile clients, resulting in significant cost savings and improved client satisfaction.
- itsm change management consultant (2013-11-01~2014-09-01): Driving technological advancements and optimizing IT connectivity to achieve optimal business performance and reduce technological downtime.
Education
Skill
Itil
It Service Management
Change Management
Incident Management
Configuration Management
Help Desk Management
Problem Solving
Customer Service
Team Building
Project Coordination
Project Implementation
Training
Help Desk Support
Business Analysis
Visio
Pmo
It Management
Requirements Analysis
Requirements Gathering
Vendor Management
Risk Management
Management
Sdlc
Process Improvement
Certification
Colleagues
Other Named Darleen Chester
Frequently asked questions
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Darleen Chester works for U.S. Bank
Darleen Chester's role in U.S. Bank is escalation and incident manager at u s bank
Darleen Chester works in the industry of Banking
Darleen Chester's colleagues are Regan Tilden,Madi Adkins,The UPS Store store
Darleen Chester's latest job experience is escalation and incident manager at u s bank at U.S. Bank
Darleen Chester's latest education in Hartnell College
