critical situation | technology resilience | service delivery | project management | agile business analyst | itil v4 | iso27001 lead auditor | prince2 practioner@ TPG Telecom
Sydney, New South Wales, Australia
Darryl Morales
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FlashIntel GPTDarryl Morales is an accomplished IT Professional with 25 years of experience in service delivery management and business management. He has worked with global clients across various sectors, including government, retail, finance, and telecommunications. Darryl has a strong background in managing virtual teams and ensuring dependable and professional managed services. He is skilled in ITIL and has a track record of ensuring adherence to service improvement initiatives. Darryl has held various roles, including Service Delivery Manager at Macquarie Telecom Group and Cisco. He is currently based in Sydney, Australia.
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About
An accomplished IT Professional with over 5 years of commercial experience in service delivery management and an additional 10+ years of business management and leadership experience, supporting Tier 1 global clients ranging across various sectors such as government, retail, finance and telecommunications. Key service delivery management responsibilities have included managing virtual teams, locally and abroad, ensuring dependable and professional managed services delivered to the customer. Acting as a single point of contact to maintain and improve customer relations, escalations and satisfaction. Reporting SLA adherence and service improvement initiatives to the customer’s governance model, stakeholders and board members.
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critical situation | technology resilience | service delivery | project management | agile business analyst | itil v4 | iso27001 lead auditor | prince2 practioner
Telecommunications
Darryl Morales's Professional Milestones
- Technical Support Analyst (1998-11-01~2001-10-01): Provided efficient troubleshooting and problem resolution to enhance customer satisfaction and resolve issues promptly.
- Service Delivery Manager (2018-01-01~): Delivered consistent, exceptional service to customers, ensuring seamless and efficient service delivery.
Skill
Service Delivery
Management
Itil
It Service Management
Business Process
Incident Management
Technology Integration
Information Security Management
Project Management
Continuous Improvement
Change Management
Virtualization
Windows Server
Leadership
Managed Services
Technical Support
Program Management
Prince2
Cloud Computing
Integration
It Management
Certification
Colleagues
Bec Walters
Head Of Small Business | SOOH Commercial
Anson Tsui
Product Owner | Customer Service Manager | Complex Problem Solver | Digital Transformation | Passionate Product Management And Project Delivery Specialist
Haroon Qureshi
program management | certified pmp | advanced certified scrum master | certified scrum product owner | safe agile practitioner | cloud migrations | infosec | software applications | product delivery
Hiten Parbhu
Principal Product Owner
Andrew Widjaja
Principal Product Owner
Other Named Darryl Morales
Frequently asked questions
We found 4 Darryl Morales's email addresses
We found 1 Darryl Morales's phone numbers
Darryl Morales works for TPG Telecom
Darryl Morales's role in TPG Telecom is critical situation | technology resilience | service delivery | project management | agile business analyst | itil v4 | iso27001 lead auditor | prince2 practioner
Darryl Morales works in the industry of Telecommunications
Darryl Morales's colleagues are Bec Walters,Anson Tsui,Haroon Qureshi
Darryl Morales's latest job experience is critical situation | technology resilience | service delivery | project management | agile business analyst | itil v4 | iso27001 lead auditor | prince2 practioner at TPG Telecom
