Dave Dunn

I am an accomplished Operations Manager and Consultant, with a progressive career defining strategies and delivering operational improvements to enhance performance for large organisations including Royal Mail. Over the course of my career, I have been instrumental in driving performance, improving service standards and quality, and driving achievement of key business objectives through regular employee communication, engagement and empowerment. I am effectively able to build and maintain trusted and collaborative relationships with key internal and external stakeholders to embed improvements and resolve complex issues. In addition, I am a manager that leads by example and I am committed to leading and aligning cross-functional teams to ensure objectives are achieved. I achieve this through regular employee communication and engagement. After a successful Royal Mail career, I established my own consultancy firm in 2022 to provide clients across diverse sectors with operational, logistics and management support, leveraging my broad experience in operational leadership, strategy planning and change management. Notable successes include: ✔️ Leading the development and deployment of a National Strategy for Royal Mail, aimed at improving delivery performance across 18 units, through streamlining operations, driving efficiencies and improving customer service. ✔️ Developing and implementing an ambitious National Christmas strategy to drive performance and revenue, leading to a 25% growth in product and 5% increase in customer service. ✔️ Negotiating a new commercial contract with Post Office Limited for Swindon warehousing, by eliminating previous guaranteed income contract (£6.5m to £4.9m) and introducing a new rate card with a YoY reduction of 8.5% (£2m). Specialities: ✔️Operations & General Management | Operational Strategy Planning | Logistics & Operational Consultancy | Business Change & Transformation | Performance Management & KPI Monitoring | Cultural & Behavioural Change | Process Development & Improvement | Driving Continuous Improvement | Project & Programme Management | Team Leadership & Development | Cross-functional Team Alignment | Training, Mentoring & Coaching | Multi-cultural Workforce Management | Building & Developing Talent | Stakeholder & Trade Union Engagement