Director, Customer Success And Support@ Dor Technologies
San Francisco, California, United States
Dave Hackworth
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FlashIntel GPTDave Hackworth is an experienced leader with over 20 years of work experience. He has a strong background in management, technical support, troubleshooting, cloud computing, and leadership. Based in San Francisco, he has a proven track record of building teams that deliver a world-class customer experience. Dave is known for his personalized and timely support, reducing churn, increasing NPS, and incorporating customer feedback into product roadmaps. He is passionate about creating a fun, transparent, and hardworking environment.
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About
Experienced leader with a demonstrated history of building teams that deliver a world class customer experience. Always tackling new challenges presented by our clients and delighting them with personalized, timely support. Reducing churn, increasing NPS, incorporating customer feedback into product roadmaps and working closely with sales to improve the onboarding experience. Love building teams and supporting the personal and professional growth of direct reports by creating a fun, transparent and hard working environment.
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Director, Customer Success And Support
Retail
Dave Hackworth's Professional Milestones
- Customer Happiness Manager (2016-05-01~2016-11-01): Implementing strategies for customer satisfaction and retention, resulting in a 20% increase and 100% customer retention.
- Customer Service Manager (2017-04-01~2018-07-01): Implementing streamlined processes to improve client satisfaction and improve relationship management.
Skill
Management
Technical Support
Troubleshooting
Cloud Computing
Leadership
Salesforce.com
Saas
Account Management
Agile Methodologies
Microsoft Office
Sql
Vendor Management
Software Documentation
Business Analysis
Customer Relationship Management
Enterprise Software
Crm
Call Centers
Software As A Service
Quality Assurance
Mobile Applications
Customer Support
Customer Focused Service
Beta Management
Windows
Blackberry
Windows 7
Active Directory
Certification
Colleagues
Other Named Dave Hackworth
Frequently asked questions
We found 3 Dave Hackworth's email addresses
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Dave Hackworth's social media include: Linkedin,
Dave Hackworth works for Dor Technologies
Dave Hackworth's role in Dor Technologies is Director, Customer Success And Support
Dave Hackworth works in the industry of Retail
Dave Hackworth's colleagues are Robin Munroe,Joseph Abad,Jamey Davenport
Dave Hackworth's latest job experience is Director, Customer Success And Support at Dor Technologies
