technical support manager at sorted group@ Sorted Group
Manchester, Manchester, United Kingdom
David Carroll
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FlashIntel GPTDavid Carroll is an accomplished IT Service Delivery Professional with 24.9 years of experience in Managed Services and Service Desk operations. He has a strong background in ITIL best practices and is skilled in areas such as cloud computing, Windows Server, Citrix XenApp, and Active Directory. David is ITIL certified and has a proven track record of leading and governing success. He is dedicated to providing quality service to customers and has worked in various roles, including Technical Support Manager and Service Desk Manager. David is based in Manchester, United Kingdom.
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About
An accomplished IT Service Delivery Professional, with many years’ experience in Managed Services and Service Desk operations both from a technical and leadership background. Leveraging ITIL best practices to lead and govern success, along with aspects of Agile and DevOps principles. With the primary goal to give customers quality service above and beyond their expectations.
Work Experience
technical support manager at sorted group
Software Development
David Carroll's Professional Milestones
- Service Desk Team Leader (2013-04-01~2017-05-01): Leading a highly skilled service desk team to exceed client satisfaction demands and enhance customer satisfaction.
- Technical Support Analyst (1999-01-01~2005-02-01): Provided exceptional technical assistance, resolving customer issues and maximizing productivity.
Skill
Managed Services
Cloud Computing
Windows Server
Citrix Xenapp
Active Directory
Virtualization
Vmware
Citrix
Data Center
Itil
Infrastructure
Networking
Netapp
Storage
Management
Incident Management
Change Management
Problem Management
Continuous Improvement
Team Leadership
Itil Certified
Prince2
Service Improvement
Certification
Colleagues
Robbie McConnell ,MBA, PMP, PSPO
director of digital product at sorted group
Louise Millar
People Director
Rebecca Hunter
Product Owner
Tim Cox
Vice President Customer Experience
David Grimes
Founder | Non-Executive Director | Mentor | Retail Technology & Funding | Market Disrupter | Innovation | Software Systems | Scale Up | Globalisation
Other Named David Carroll
Frequently asked questions
We found 3 David Carroll's email addresses
We found 1 David Carroll's phone numbers
David Carroll's social media include: Linkedin,
David Carroll works for Sorted Group
David Carroll's role in Sorted Group is technical support manager at sorted group
David Carroll works in the industry of Software Development
David Carroll's colleagues are Robbie McConnell ,MBA, PMP, PSPO,Louise Millar,Rebecca Hunter
David Carroll's latest job experience is technical support manager at sorted group at Sorted Group
