experienced manager of cloud services voice and multi channel@ Affinity Water
Hatfield, England, United Kingdom
David Gray
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FlashIntel GPTDavid Gray is a talented and trustworthy individual with over 15 years of experience in customer service/call center systems and technologies. Currently working in the utilities sector, he thrives in challenging environments and is passionate about technology and its advancing development. David is focused on continuously improving customer experience and achieving company goals. He is tenacious, creative, problem-solving, and has excellent eye for detail. David has worked as a Resource Planning Analyst and a Customer Service Support Desk at Affinity Water, and also has experience as a Customer Service Support Desk.
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About
I am a talented, hardworking and trustworthy individual with over 15 years experience working in customer service/call centre systems and technologies. Currently working in the utilities sector, I thrive in challenging environments and am passionate about technology and its advancing development. Very focussed on getting the best out of technology to continually improve customer experience and help achieve company goals. I am tenacious and creative with problem solving and have an excellent eye for detail.
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experienced manager of cloud services voice and multi channel
Resource Planning Analyst
Utilities
David Gray's Professional Milestones
- Resource Planning Analyst (2009-01-01~): Analyzing resources to optimize company strategies and achieve sustainable growth.
- Resource And Planning Analyst (2002-07-01~2008-12-01): Optimized resource allocation, maximizing profitability and efficiency through comprehensive analysis and strategic planning.
Skill
Contact Centers
Call Centers
Customer Experience
Process Improvement
Workforce Management
Business Process Improvement
Outsourcing
Telecommunications
Telephony
Stakeholder Management
Project Delivery
Ivr
Change Management
Workforce Planning
Acd
Incident Management
Technical Support
Solution Architecture
Vendor Management
Certification
Colleagues
Other Named David Gray
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David Gray's social media include: Linkedin,
David Gray works for Affinity Water
David Gray's role in Affinity Water is experienced manager of cloud services voice and multi channel
David Gray works in the industry of Utilities
David Gray's colleagues are Raj Khatri,Martin Roughead,Keith Haslett
David Gray's latest job experience is experienced manager of cloud services voice and multi channel at Affinity Water
