David Richie

* Workforce management supervisor. Direct experience leading a team of analysts to make real time and short term forecaster adjustments to schedules, and IVR manipulation to run cost efficient call center. * Forecasting and Scheduling Supervisor. Experienced leading skills to achieve 95% monthly, 90% daily forecast accuracy in volume, average handle time and service level. Also over see call center schedules for 2 week, 1 month, and 6 month goals. * Forecasting and scheduling analyst. Direct experience forecasting volume, average handle time, and service level to achieve 95% monthly, 90% daily forecast accuracy goals. Direct experience building schedules for 2 week, 1 month, and 6 month goals. Specialties: Forecasting, scheduling, real time workforce management.