Deanna M. Holt, MBA

Hello, I'm Deanna and I develop leaders not followers. My motto is we must lift as we climb.I'm a customer success executive with 15+ years' call center operations management, process improvement, and team leadership experience, driving customer experience and maximizing service delivery via planning, optimizations and oversight of client initiatives aligned with goals for Fortune 500 companies in insurance and financial services space. I've spearheaded process optimization in fast-paced insurance claims call center. Successfully lead teams to produce measurable quality results. Nationally recognized for customer-focused program strategy, specializing in coaching and team development to maximize organizational performance. Leverage expertise in investigating, evaluating, negotiating, and resolving claims with 10,000 claims processed from notice of loss through to closure.A LITTLE MORE ABOUT ME, CAREER-WISE===================================*Following a 6-year career as a Claims Professional, I followed a strategic path and earned a promotion to Claims Manager where I led a team of individual contributors. I also mentored leaders through my work with Special Change Projects! Bottom line...I love mentoring!*I handle team escalations to ensure a delightful customer experience.*I've interfaced with HR and other functional partners to develop clear vision and competencies across departmental lines.*Liaised with vendors and field offices to meet global business objectives.*Have influenced change, enterprise wide through repeated selection as customer experience program roll-out champion.STRENGTHS INCLUDE -- People Management/Coaching & Training/Performance Reviews -- Change Management/Strategic Planning -- Strategic Planning/Workforce Management/Continuous Improvement -- Time Management/CRM/Technical Support -- Establishing Productivity Metrics/KPIs/Quality Assurance -- Complex Problem Solving/Cost Management -- Interview Skill Building As a corporate leader and mentor, I saw so many individual contributors with the capacity for amazing careers. Many of these individuals lacked the roadmap and career strategy to get there, so I created Success Looks Like You, to layout a practical plan, bridging the gap from where you are now to where you want to be. Because success looks different for everyone...==================================SUCCESS LOOOKS LIKE YOU I look forward to connect with other leaders and organizations focused on building high-performance teams and unparalleled customer experiences.