Deborah Dupnik, CAE, CCSM-A

Certified Association Executive (CAE) - ASAE https://www.asaecenter.org/Certified Customer Service Manager – Advanced (CCSM_A): Customer Service Institute of America (CSIA) Accredited PRIMARY SKILLS: Ability to lead and direct the work of others including staff and volunteers. High level of interpersonal skills, including forthrightness, conflict management, collaboration, problem-solving, trust, respect, and integrity. Proven ability to work with a variety of personality types including staff, board and committee members to identify goals and coordinate tasks and actions to completion. Experienced in operations management, sales, budget development, staffing and cost control. Ability to direct and oversee all aspects of an organization's customer service and organizational policies, objectives, and initiatives. Strong background in certification management, including assessing applicants eligibility and placement; monitoring certification processes, policies, procedures and related legal requirements; maintaining certification records and serving as a resource to administration and staff on issues relating to certification. Strong marketing, communication, writing, and project management skills. Demonstrated skill using Microsoft Office applications, data base programs, project management tools; ability to prioritize, organize and track multiple tasks, projects and project teams; ability to understand long-term strategic goals and focus day-to-day operations accordingly; strong communication skills both written and verbal; successful management of staff and volunteers.In addition, I serve as a volunteer trustee of the Shamong Foundation for Educational Excellence. At AH, I have served on a number of internal committees, including VP of Membership for Toastmasters, the Brown Bag Committee, Chair of the Fun Committee, the Lunch and Learn Committee and the Professional Development Committee.