Debra Drew

• Energetic, results-driven professional with more than a decade of experience in customer service arena/ Trusted Risk adviser Licensed Insurance agent. Track record of conferring with customers by telephone or in person to provide information about products or services. Expert in taking or entering orders, creating/canceling accounts and obtaining details of complaints. In-depth knowledge of principles and processes of customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. • Responsible and dependable Customer Service Representative with 15 years’ experience with dif Highly skilled in performing office support duties such as providing information to the public, receiving payments and addressing customer complaints. Hands on experience in ensuring that appropriate changes are made to resolve customers’ problems and referring unresolved customer grievances to designated departments for further investigation. – Customer relationship management – MS Word, Excel, PowerPoint – Customer account creation • Enthusiastic customer service professional with several years’ extensive and diverse experience in field. Highly skilled in contacting customers to respond to inquiries or notifying them of claim investigation results or any planned adjustments. Well-versed in resolving customers’ grievances or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills as well as comparing disputed merchandise with original requisitions and information from invoices and preparing invoices for returned goods. Comprehensive knowledge of administrative and clerical procedures and systems such as word processing, managing files and records Solid interpersonal and communication skills.