Service Desk Manager@ N.C. Department of Information Technology
Raleigh, North Carolina, United States
Debra Rosenbaum
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Adelphi University
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Tell me more about Debra Rosenbaum?
FlashIntel GPTDebra Rosenbaum is a highly qualified and ambitious leader with 25.8 years of experience in various roles. She specializes in Cisco technologies, human resources, call center development, change management, and process improvement. Based in the United States, Debra is known for her ability to align deliverables with business objectives and leverage people, process, and technology to provide exceptional service. She has a proven track record of leveraging people, process, and technology to ensure exceptional customer experiences. Debra has successfully developed and led teams through projects, organizational change, and acquisitions, resulting in exceptional service levels and exceptional service level management.
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About
I am a highly qualified and ambitious leader with extensive experience serving as a dedicated and strategic partner who aligns deliverables with business objectives. I believe in leveraging people, process & technology to provide exceptional service. Utilizing business acumen, problem solving and communication skills, I influence collaboration cross-functionally and ensure an exceptional customer experience. I have demonstrated success developing and leading teams through projects, organizational change and acquisitions, creating synergies, improving processes, communication and standardization and delivering on time results. Key Attributes: Communication | Customer Experience | Driving Change | Continual Process Improvement Strong Work Ethic | ITIL | Call Center Management | Collaboration | Proactive Leadership Time Management | Relationship Building | Coaching and Mentoring | Vendor Management Quality and Compliance | Continual Service Improvement | Service Level Management Incident and Change Management | Project Management | Prioritization
...See MoreWork Experience
Service Desk Manager
IT Services and IT Consulting
Debra Rosenbaum's Professional Milestones
- Service Desk Manager (2012-01-01~2018-01-01): Implemented efficient operational strategies, improving productivity and client satisfaction.
- Service Desk Manager (2018-08-01~): Achieved high client satisfaction rate through streamlined processes and effective problem-solving.
Education
Communications,
Bachelors,
Bachelor Of Arts
Skill
Cisco Technologies
Human Resources
Call Center Development
Change Management
Process Improvement
Team Building
It Service Management
Time Management
Vendor Management
Call Center
System Administration
Networking
Team Management
Call Centers
Quality Assurance
Cross Functional Team Leadership
Troubleshooting
Telecommunications
Customer Experience
Program Management
Strategic Planning
Customer Satisfaction
Disaster Recovery
Customer Service
Team Leadership
Management
Forecasting
Training
Visio
It Management
Performance Management
Project Management
Crm
Customer Retention
Coaching
Leadership
Budgets
Recruiting
Software Documentation
Technical Support
Analysis
Integration
Business Process Improvement
Help Desk Support
Business Process
Business Analysis
Customer Relationship Management
Employee Benefits
Direct Sales
Itil
Certification
Colleagues
Richard Kelso
Director, IT Service Excellence
Mac Clark
director of development digital solutions for nc dit
Alysa Kelly
Executive Assistant To Chief Deputy State Chief Information Officer | Chief Privacy Officer | Director Of Enterprise
Susan Kellogg
Chief Deputy State Chief Information Officer | Chief Services Officer
Sarah Porper
director of business strategy at north carolina department of information technology
Other Named Debra Rosenbaum
Frequently asked questions
We found 4 Debra Rosenbaum's email addresses
Debra Rosenbaum's social media include: Linkedin,
Debra Rosenbaum works for N.C. Department of Information Technology
Debra Rosenbaum's role in N.C. Department of Information Technology is Service Desk Manager
Debra Rosenbaum works in the industry of IT Services and IT Consulting
Debra Rosenbaum's colleagues are Richard Kelso,Mac Clark,Alysa Kelly
Debra Rosenbaum's latest job experience is Service Desk Manager at N.C. Department of Information Technology
Debra Rosenbaum's latest education in Adelphi University
