General Manager - Operations@ Tech Live Connect
Gurgaon, Haryana, India
Deepak Chaubey
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Delhi University
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FlashIntel GPTDeepak Chaubey is a Service Delivery Leader with 15 years of experience in contact center management in outsourced and in-house captive environments. He is a passionate people manager with expertise in managing large teams of 500 employees. Deepak is a Six Sigma/Lean Experience leader and has strong Six Sigma/Lean experience. He specializes in operations, project management, process excellence, and improvement. Deepak has held various managerial positions at Tech Live Connect, Canvera Digital Technologies Pvt Ltd, Wipro, and GE. He is currently based in Gurgaon, Haryana, India.
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* Service Delivery Leader with 15+years of contact center management in outsourced as well as in-house captive environments. * Passionate people manager with experience in managing large teams of 500+ employees * Business transformation Leader and Change Agent with strong Six Sigma/Lean Experience Specialties:- * Operations & Project Management * Process Excellence & Improvement * Six Sigma Green Belt & Lean Certified Manager * Performance and People Management * Lean Leader & Certified Lean Facilitator* Transition/Migration* Client Servicing & Management * Business Process Re-engineering
...See MoreWork Experience
General Manager - Operations
Associate Vice President- Operations
Senior Manager- Operations- Technician Support Service Vertical
IT Services and IT Consulting
Deepak Chaubey's Professional Milestones
- Assistant Manager-operations (2006-10-01~2009-12-01): Streamlined operations and increased efficiency through implementation of streamlined processes.
- Senior Manager- Operations- Technician Support Service Vertical (2013-09-01~2015-06-01): Expanding technical support service to enhance customer satisfaction and increase operational cost.
Education
Economics,
Business,
Business Law,
Accounting,
Bachelors
1998-2001Skill
Outsourcing
Service Delivery
Team Management
Management
Bpo
Vendor Management
Crm
Process Excellence
Six Sigma
Performance Management
Transition Management
Project Management
Mis
Operations Management
Business Process Improvement
Telecommunications
Process Improvement
Call Centers
Business Process Re Engineering
Employee Engagement
Offshoring
Leadership
Business Process
Business Analysis
Procurement
Workforce Management
Business Process Mapping
Sla
Process Management
Operational Excellence
Business Transformation
Customer Satisfaction
Strategy
Soft Skills
Process Engineering
Quality Management
Customer Experience
It Service Management
Itil
Resource Management
Copc
Process Migration
Process Consulting
Quality Assurance
Screening
Contact Centers
Certification
Colleagues
Other Named Deepak Chaubey
Frequently asked questions
Deepak Chaubey's social media include: Linkedin,
Deepak Chaubey works for Tech Live Connect
Deepak Chaubey's role in Tech Live Connect is General Manager - Operations
Deepak Chaubey works in the industry of IT Services and IT Consulting
Deepak Chaubey's colleagues are Vijay Pal Singh PMP®, SMC®, ITILv4,Agam Bhasin,Amit Singh
Deepak Chaubey's latest job experience is General Manager - Operations at Tech Live Connect
Deepak Chaubey's latest education in Delhi University
