Denise Wilson
City of Glasgow College
Tell me more about Denise Wilson?
Denise Wilson is a highly experienced professional with 25.6 years of work experience in the Financial Services industry. She has a strong background in Customer Service to Quality Assurance and has worked closely with compliance and senior management teams. Denise is skilled in call centers, training, team leadership, and customer service. She has a proven track record of identifying problems and improving key areas of the business. Denise is ambitious, outgoing, and has a focus on problem-solving and prioritizing success. She is a professional dance teacher and runs a successful Dance Academy in Cumbernauld.
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About
I have worked in Financial Services for the past 25years and have in Customer Servuce to Quality Assurance.I have progressed my way through various departments and have gained a wealth of valuable knowledge and understanding of the Insurance Industry. I have worked closely with the all departments including our compliance and senior management teams. I have the ability to identify problems and recommend improvement in key areas of the business. Over the past couple of years I have aided with the implementation of a new quality management system. This meant rewriting many of the company's procedures and in some cases creating new procedures. I am ambitious and outgoing with the determination to succeed and work well as part of a team. I enjoy problem solving and have the ability to priorities. I have the ability to work under pressure and achieve results whilst retaining a focused approach. I am always keen to learn new skills and take on new challenges. I am comfortable working with people of all levels and possess an excellent approach to solving problems. I am a professional dance teacher and also run successful Dance Academy in Cumbernauld. I teach Tap, Ballet, Modern, Hip hop, Freestyle & Lyrical to children age 2.5yrs - adult. I am extremely proud of this achievement.
...See MoreWork Experience
at
Financial Services
Denise Wilson's Professional Milestones
- Quality Coach (2014-04-01~2014-07-01): Guided and empowered individuals to achieve and exceed quality standards through personalized training and training programs.
- Insurance Administrator (2004-10-01~2006-07-01): Streamlining insurance documentation processes and achieving accurate documentation for improved operational efficiency.
Education
Skill
Call Centers
Training
Team Leadership
Leadership
Customer Service
Insurance
Time Management
Microsoft Office
Financial Services
Data Entry
General Insurance
Underwriting
Root Cause Analysis
Quality Assurance
Coaching
Account Management
Employee Engagement
Performance Management
Risk Management
Process Improvement
Certification
Colleagues
Amanda McAteer
Mortgage Product Owner - Mortgage Integration & Transformation
Glenn Scott
Technical Product Owner
Lindsey Rigby
digital product owner at virgin money
Rebecca Holland
Digital Product Owner
Matt Palmer
product owner at virgin money
Other Named Denise Wilson
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Denise Wilson's social media include: Linkedin,
Denise Wilson works for Virgin Money
Denise Wilson's role in Virgin Money is at
Denise Wilson works in the industry of Financial Services
Denise Wilson's colleagues are Amanda McAteer,Glenn Scott,Lindsey Rigby
Denise Wilson's latest job experience is at at Virgin Money
Denise Wilson's latest education in City of Glasgow College