Senior Manager, Care Strategy@ T-Mobile
Marysville, Washington, United States
Denver Lafferry
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FlashIntel GPTDenver Lafferry is a highly experienced professional with 22.7 years of work experience in call centers, management, and vendor management. He has a strong background in customer experience and cross-functional team leadership. Denver has worked in various roles at T-Mobile and Expedia Group, where he excelled in call routing and telephony. He also has experience as a Workforce Analyst and Short Term Forecasting specialist. With his expertise in forecasting, outsourcing, and workforce management, Denver has successfully managed call routing and customer satisfaction. He is currently based in the United States.
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Emails and Phone Numbers
Work Experience
Senior Manager, Care Strategy
Telecommunications
Denver Lafferry's Professional Milestones
- Workforce Analyst And Short Term Forecasting (2005-07-01~2010-08-01): Developed data-driven strategies to optimize team performance and maximize time-to-market output.
- Manager, Voice Solutions (2011-07-01~2013-03-01): Revamped Voice solutions, increasing productivity and customer satisfaction for all departments.
Skill
Call Centers
Management
Vendor Management
Customer Experience
Cross Functional Team Leadership
Forecasting
Outsourcing
Workforce Management
Call Routing
Customer Satisfaction
Call Center
Customer Retention
Certification
Colleagues
Other Named Denver Lafferry
Frequently asked questions
We found 3 Denver Lafferry's email addresses
Denver Lafferry's social media include: Linkedin,
Denver Lafferry works for T-Mobile
Denver Lafferry's role in T-Mobile is Senior Manager, Care Strategy
Denver Lafferry works in the industry of Telecommunications
Denver Lafferry's colleagues are Mike Norton,Mary musyoka,Rachel Carter
Denver Lafferry's latest job experience is Senior Manager, Care Strategy at T-Mobile
