Derek Ho
Enterprise Support Expert@ T-Mobile
Frisco, Texas, United States
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Derek Ho is a graduate with a B.S. in Mathematics from the University of Houston. He has 5.3 years of work experience and is currently working as an Incident Manager in the US Public Sector at Microsoft. Derek aims to deliver high customer satisfaction and build strong customer relationships through meticulous case management and direct customer interactions. He has also worked as a Product Advisor and Learning Center Assistant. Derek has experience as a Visual/brass Instructor and an Enterprise Support Expert at T-Mobile.
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Emails and Phone Numbers

@microsoft.com
@t-mobile.com
+1 425895****
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About

I am a graduate with a B.S. In Mathematics from the University of Houston and I just began work as an Incident Manager in US Public Sector at Microsoft. I aim to deliver high customer satisfaction & build strong customer relationships through meticulous case management & direct customer interactions.

Work Experience

12920 SE 38th St, Bellevue, WA, 98006, US

Telecommunications

86669
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Derek Ho's Professional Milestones

  • Product Advisor (2019-07-01~2020-11-01): Provided strategic guidance and guidance to clients, driving business growth and driving revenue growth.
  • Incident Manager (2020-11-01~): Successfully managed and repaired multiple eruptive incidents, minimizing hazard exposure and enhancing overall client satisfaction.
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Education

University of Houston
University of Houston

Mathematics

2014-2018