Derrick Ritchie

A highly motivated and experienced Managed Service Support Analyst dedicated to helping organisations. Over 14 years of varied IT experience and technical skills, delivering business as usual and project-based initiatives. A strong collaborator with excellent communication skills and a flexible attitude, with the ability to work and identify solutions independently and proactively. Proven ability to work to deadlines, budgets and to cope with high pressure situations, whilst delivering exceptional results. Experience of working within environments encompassing financial, retail, investment management, legal, chemical engineering and the oil and gas industry. KEY SKILLS Backup Architecture Subject Matter Expert – using multiple backup technologies, e.g. Veeam, Commvault and Backup Exec alongside cloud integration, architecture and capacity planning Linux IBM Bluemix Microsoft Windows Server Technologies – from Windows Server 2003 to Windows Server 2019, including administrative tools Microsoft Azure – including Azure Site Recovery, Virtual Networks, VPN configuration, Conditional Access Management, Azure Active Directory configuration, Information Protection and maintenance and Virtual Machine configuration Microsoft Office 365 Migration and AD Sync All MS Office Product versions including Office 365 Helpdesk Systems – ServiceNow, ConnectWise, Microsoft System Centre Service Manager Digital Dictation Solutions Voice Recording Solutions including Redbox technologies Proxy solutions including Forcepoint SQL Server Management Tools Microsoft Exchange Administration and Maintenance including Mimecast Windows Server Administrative Tools