Destiny Broaden

Responsible and dependable Customer Service professional with experience with different companies across Chicago. Highly skilled in performing office support duties such as providing information to the public, receiving payments and addressing customer complaints. Hands on experience in ensuring that appropriate changes are made to resolve customers' problems and referring unresolved customer grievances to designated departments for further investigation. Energetic and achievement-driven committed to remain constantly aware of customer activity to ensure a safe and secure shopping environment. In-depth knowledge of principles and processes of customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Excellent communication, problem solving and time management skills along with prior cash handling experience. Areas of expertise include: Customer relationship management/MS Suite/Customer account creation.