Devin Merrill
Senior Vice President | General Manager | Directv Video Products | Marketing | CX & Product Executive@ DIRECTV
Dallas, Texas, United States
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Devin Merrill is a highly experienced Fortune 10 executive with over 20 years of expertise in marketing and CX strategies. He has successfully led the launch of a 2M subscription streaming app, reduced customer churn by 20%, and led transformation of att.com. Devin holds a UCLA Anderson MBA and has a diverse background in industries such as entertainment, telecommunications, and financial services. He is skilled in analytics, strategy, cross-functional team leadership, forecasting, and business strategy. Devin has held various leadership positions, including SVP and GM/President, and has a strong track record in driving profitable growth and improving customer experience.
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Emails and Phone Numbers

@toyota.com
@attws.com
@att.com
@attws.com
@directv.com
@yahoo.com
+1 949300****
+1 210821****
+1 310964****
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About

High-impact Fortune 10 executive with a 20 year track record developing and executing Marketing and CX strategies that deliver profitable growth and improve customer experience. Turnaround strategist who has successfully led the launch of a 2M subscriber streaming app, reduced customer churn by 20%, and led transformation of att.com (1.2B visits/year). UCLA Anderson MBA with diversified experience across a broad set of industries (Entertainment, Pay TV, Telecom, Automotive, Financial Services, Consulting). Leverage authentic and transparent communication style to engage and mobilize organizations against high-priority business objectives. Delivered productivity gains through smart and progressive org design, comfortable taking calculated risks, reflecting the new post-COVID normal. EXECUTIVE COMPETENCIES GM/President Roles | P&L & Product Ownership | Marketing Leadership (Revenue Optimization, Acquisition Strategy, Product Launch, Go-to-Market) | CX & NPS Strategy | Business Transformation & Operations | KPI & Performance Management | Turnaround Strategy | Digital Strategy & Transformation | Business Intelligence & Analytics | Corporate Strategy & Business Development INDUSTRY VERTICALS Entertainment (Streaming, SVOD & OTT) | Telecommunications | Financial Services | Automotive | Management Consulting

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Work Experience

2230 E Imperial Hwy, El Segundo, CA, 90245, US

Entertainment Providers

14376
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Devin Merrill's Professional Milestones

  • Senior Manager Sales And Profitability Analytics (2009-05-01~2013-05-01): Adapted data-driven strategies to optimize sales and profitability processes, boosting overall business performance and profitability.
  • Senior Vice President Customer Experience And Analytics (2018-10-01~): Driving improved customer satisfaction and data-driven decision making through data-driven analytics and strategy development.
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Education

UCLA Anderson School of Management
UCLA Anderson School of Management2003-2005
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