Dexter Zavalza

I'm a linguistics-trained conversation designer and content strategist with experience across the conversational AI and digital content landscape, from SMS and chatbots to IVR and VUIs and everything in between. I'm also a UX generalist versed in end-to-end UX design, content and research best practices.PhD by education, GSD by personality and data-driven like your autonomous vehicle, I currently strategize, design and write for conversational interfaces...when I'm not wrangling my kids, chasing surf, hobby-building multimodal VUIs or mentoring junior colleagues.In recent years I've:• Strategized, designed, written and architected conversational UX flows and content for Fortune 100 and Fortune 500 enterprise virtual assistants across IVR, web, mobile and SMS channels• Led a Fortune 20 enterprise content design team and driven omni-channel communications strategy for mobile-first customers• Helped to build conversation and content design practices at enterprise scale• Published scholarly books with Duke University Press (USA) and Iberoamericana/Vervuert (Spain), the former getting coverage in The New York Times and on NPR• Published in English and Spanish for scholarly presses, media channels and EdTech platforms in the United States, Latin America, Australasia and Europe• Transcribed, annotated and POS tagged thousands of manuscript folios for academic research projects• Developed and revised applied linguistics pedagogy for foreign language instructors at the world's best public university