Dharamjeet Taunque

Global CEO - US businesses - Glow Networks, Secova Inc, and TMP Direct LLC. Professional Experience: Dharamjeet Taunque is a transformational leader with a high level of contribution in: 1. P&L - driving business results through operations levers, financial levers, and pricing models. 2. Advanced Analytics and Big Data to take decisions - both big and small, as well as to drive customer engagement. 3. Brand Management - Advertising - electronic and print, Direct Marketing, digital advertising and marketing, SEO Drives, Regional marketing campaigns, social media marketing, PR, and Events 4. Evaluating Technology, writing RFPs and vendor management - billing systems for voice and data in Telecom, Telephony platforms, IT platforms in the Healthcare industry in the US, CRM solutions, campaign management solutions, and performance marketing tools. Evaluate 5G design and deployment solutions. Pricing of various technologies and creating profitable propositions. Asset monetization in telecom. 5. Market Research, Business planning, budgeting, and Marketing Strategy 6. Design and deploy new customer journey maps based on moment-of-truth experiences. Develop guidelines for execution of customer experience frameworks. 8. Create governance mechanisms to drive adherence to standards 9. Program management of large-scale projects. 10. Business turnaround - to revive the business and make it profitable. 11. Account Management- managed multi-country as well as domestic clients for end to end engagement. 12. Team management - handled functional heads of multiple companies simultaneously. 13. Business planning - forecasting industry growth and defining ambitions for the financial year. Investment planning and resourcing. 14. Operations and innovation- execution of company operations and establishing a lab for AB testing, price elasticity and NPS improvements. He has collaborated with JWT, McKinsey, Lowe, Deloitte, and leading market research agencies for brand management, customer lifecycle management, and customer experience initiatives. He has also been invited as a keynote speaker at telecom conferences in India and Europe. Goals: To be able to add value to the telecom and healthcare industry through original contributions. To translate the learning to other sectors/markets.