Dhiren Jain

An MBA graduate with experience in product, growth, and operations as a startup generalist. Proven ability to drive cross-functional projects from inception through execution. I bring a mix of analytical heft and creative energy to help scaling startups solve their most critical problems. Before my MBA, I wore hats of strategy & ops manager and product manager at high-growth manufacturing, travel, and tech companies. I also co-founded three businesses, generating a cumulative ~$5M in revenues.→ Launched and managed iOS and Android mobile apps by incorporating customer feedback, enriching the user experience and improving Net Promoter Score from 7 to 8.8 on a 10-point scale and Customer Satisfaction Rating from 66% to 90%.→ Identified inefficiencies in lead, inventory, and dispatch management; implemented scalable tools and processes, improving delivery time by 30% and customer response time by 15%.→ Redesigned sales strategy for SaaS companies by incorporating customer journey maps and value stream analysis, improving product engagement and resulting in a 120% increase in deal conversion rate.→ Conducted extensive SQL data analysis on production data to prioritize and lead process improvement projects using project management principles, enhancing profitability by 14%.→ Drove product vision and roadmap, working cross-functionally with engineering, design and marketing to successfully launch Android and iOS app to 150,000 downloads.Link to my portfolio: https://bit.ly/dhiren-portfolio