Senior Service Manager@ Proximus
Antwerp, Antwerpen, Belgium
Didier Malandrini
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FlashIntel GPTDidier Malandrini is a highly experienced Senior Service Manager with over 20 years of experience in the telecommunications industry. He is responsible for delivering end-to-end service levels for customers in various industries. Didier focuses on improving resilience, customer service, reducing costs, and ensuring customer satisfaction objectives. He is skilled in managing and delivering improvement plans, delivering on monthly and weekly basis reports, and building strong relationships with account and operational teams. Didier has worked for reputable companies such as BT Group, Orange Business, Swift, and BT Group, gaining extensive experience in customer service and telecommunications.
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About
With more than 20 years’ experience as a Senior Service Manager, I’m responsible for end-to-end Service levels for customers business areas for accounts in several industries. Being accountable for the overall service relationship, my main activities are focused on improving resilience, customer service, reducing costs and customer satisfaction objectives. Lead and deliver improvement plans in line with business and customer requirements. Deliver on monthly / weekly basis SLA reports to the customers. Own and deliver the Service Wrap and Service Improvement Plans. With my strong communication skills, I’m able to build and maintain a good relationship with the account and operational teams.
...See MoreWork Experience
Senior Service Manager
Telecommunications
Didier Malandrini's Professional Milestones
- Telecom Implementation & COOrdination Engineer (2000-01-01~2001-05-01): Implementing a scalable and integrated telecom system to streamline communication between various clients and ensure seamless integration.
- Senior Service Relationship Manager (2008-03-01~): Established and nurtured strong relationships with clients, resulting in consistent satisfaction and increased customer satisfaction.
Skill
Management
Incident Management
Telecommunications
Outsourcing
Managed Services
Voip
Process Management
Team Management
Change Management
Service Delivery
Pre Sales
Data Center
Sla
Service Desk
Itil
It Management
Service Management
It Service Management
Certification
Colleagues
Jurgen Wellens
owner and company manager of progressive consultancy for it working as a senior storage & backup consultant at proximus
Mia Sheik
Product Owner | Professional Market Analytics
Koenraad Van Der Straeten
product owner and scum master at proximus
Manaswini Jayaraman
Chapter Owner
Manaswini Jayaraman
Chapter Owner
Other Named Didier Malandrini
Frequently asked questions
We found 3 Didier Malandrini's email addresses
We found 1 Didier Malandrini's phone numbers
Didier Malandrini's social media include: Linkedin,
Didier Malandrini works for Proximus
Didier Malandrini's role in Proximus is Senior Service Manager
Didier Malandrini works in the industry of Telecommunications
Didier Malandrini's colleagues are Jurgen Wellens,Mia Sheik,Koenraad Van Der Straeten
Didier Malandrini's latest job experience is Senior Service Manager at Proximus
