Dimitri Hoste

• > 30 years of solid experience within medium sized (Pauwels Trafo / Crompton Greaves) and large companies (BASF) in a variety of positions, ranging from IT training to system management, project management, offshoring, team coordination, process optimization and automation. • Extensive experience in organising, integrating and coordinating highly specialised IT support teams as large as 25, spread over different countries and continents (Europe and Asia). • +15 years of in depth experience in optimizing business processes and continuous service improvement. • Expertise in IBM Lotus Notes - Domino Groupware Solutions. • Expertise in high volume data analytics - pattern detection - incident/complaint prediction and avoidance ; making use of Artificial Intelligence, starting with SAP Conversational AI for building chatbot • Expertise with ServiceNow: reports, dashboards, performance analytics, text analytics, indicators and data collection, ... • Fluent in multiple languages: Dutch (native), French (native), English (fluent), Italian (once fluent, now missing practice), German (basic speaking, fair understanding), Mandarin Chinese (basic - European level 'Breakthrough 1.1 & 1.2' + 'Waystage 1.3 & 1.4') • Excellent communication, interpersonal understanding, negotiation, problem-solving and conflict management skills. • Strong intercultural awareness and communication skills. Extensive training, coaching and working experience with teams spread over different continents (Europe, Asia Pacific/Middle-East, US/Canada, and Africa). • Naturally service minded with a high degree of customer focus. • Medium and long term oriented. • Innovative, having a different view on things. Reputation of being an idea generator ;-) • Expertise in making precise copies of 12th-15th century stained glass and early 6th century byzantine mosaics.