Disha Gosalia

Disha currently manages Freshworks customer retention and expansion teams. Her goal is to maximize customer outcomes and as a result increase the company’s net dollar retention metric. In the past she has held various positions in the customers post sales journey where she has helped build and scale from ground-up global customer facing teams for SAAS companies. In these roles, Disha has been directly responsible for creating programs to impact her company's recurring revenue and retention goals. She has a strong passion for building collaborative & data-driven teams. She is obsessed with building partnerships with her customers to help influence their business outcomes. She lives by this mantra - "the only way we can succeed and grow is by making sure our customers are succeeding in their goals."Highlights:Sales and Success executive. Drive customer outcomes and grow net dollar retention. Specialties: •Customer growth and retention • Escalations Management• Customer Advocate/Technical Advisor• Operations Management• Process Improvements• Customer Adoption & Metrics Analysis• Team Building & Mentoring• Training & Staff Development• Leadership• Customer Renewal Rates Analytics