Divya Mohile

I am a process excellence professional with overall 10+ years of experience in healthcare and contact centres with proven ability to identify process inefficiencies and develop and implement strategies to optimise them, resulting in cost savings and increased efficiency. Expertise in Lean Six Sigma methodologies, including DMAIC (Define, Measure, Analyze, Improve, Control), process mapping, root cause analysis, statistical analysis, and continuous improvement. Proficient in collecting, analyzing, and interpreting data to drive process improvements and make data-driven decisions. Strong project management skills with a track record of successfully leading cross-functional process improvement initiatives from initiation to completion. Skilled in managing and leading organizational change, including stakeholder engagement, communication, and training, to ensure successful adoption of process improvements. Experience in developing and implementing quality management systems and methodologies, such as ISO standards, to ensure compliance and customer satisfaction. Ability to create and maintain process maps, standard operating procedures (SOPs), and other documentation to ensure process consistency and knowledge transfer. Proficient in defining and tracking key performance indicators (KPIs) to measure process performance, identify areas for improvement, and drive accountability. Skilled in providing training and coaching to employees at all levels to enhance their process knowledge and drive a culture of continuous improvement. Effective in building and maintaining relationships with key stakeholders across the organization, including senior management, to gain buy-in and support for process improvement initiatives.