cx | automation | insights@ Lifeline Australia
Sydney, New South Wales, Australia
Dominic Geraghty
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英国格拉斯哥大学
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FlashIntel GPT
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FlashIntel GPTDominic Geraghty is a highly experienced professional with over 20 years of work experience. He specializes in stakeholder management, requirements gathering, CRM, business requirements, and management. Based in Australia, Dominic helps companies deliver on their strategic customer experience objectives by providing insight and leadership on CX strategies and technology solutions. He takes an analytical approach to discover strategic and operational requirements, making recommendations to uplift the customer experience while improving efficiency in the business. Dominic leads teams that recommend, design, and implement Contact Centre and Digital solutions, delivering seamless experiences to customers and employees. He has a proven track record of delivering positive change in the financial, Telco, and government sectors.
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About
I help companies to deliver on their strategic customer experience objectives by providing insight and thought-leadership on CX strategies and technology solutions. I take an analytical approach to discover strategic and operational requirements and make recommendations to uplift the customer experience whilst improving efficiency in the business. I lead teams that recommend, design and implement Contact Centre and Digital solutions which deliver seamless experiences to customers and employees. I have spent 15 years delivering positive change for clients around the world in the Financial, Telco and Government sectors. I believe that transparency, collaboration and a clear focus on the customer are critical in producing successful outcomes.
...See MoreWork Experience
cx | automation | insights
Program Design And Requirements Lead
Mental Health Care
Dominic Geraghty's Professional Milestones
- Management Information Assistant (2003-07-01~2005-09-01): Contributed to the implementation of new data management systems, enhancing efficiency and accuracy in information management.
- Senior Consultant (2014-02-01~2017-02-01): Provided strategic guidance to clients, optimizing their overall business performance and driving organizational success.
Education
Sociology
2001-2005Skill
Stakeholder Management
Requirements Gathering
Crm
Business Requirements
Management
Integration
Customer Relationship Management
Business Process Design
Process Improvement
Project Delivery
Business Process
Financial Services
Change Management
Governance
User Acceptance Testing
Business Process Improvement
Analytical Techniques
Software Documentation
Business Analysis
Consulting
Business Process Re Engineering
Business Process Mapping
Business Process Analysis
Business Process Automation
Technology Integration
Requirements Analysis
Functional Requirements
Regulatory Requirements
Software Development Life Cycle
Agile Methodologies
Project Management
Certification
Colleagues
Grant Wilson
Founder | Advance Foundation - Illuminating Career Options
Colin Seery
Chief Executive Officer
Luke Rycken
Chief Executive Officer | Director
Jeff Jones
Chief Executive Officer
Mark Manners
Product Owner | Service Design | Change Champion
Other Named Dominic Geraghty
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Dominic Geraghty's social media include: Linkedin,
Dominic Geraghty works for Lifeline Australia
Dominic Geraghty's role in Lifeline Australia is cx | automation | insights
Dominic Geraghty works in the industry of Mental Health Care
Dominic Geraghty's colleagues are Grant Wilson,Colin Seery,Luke Rycken
Dominic Geraghty's latest job experience is cx | automation | insights at Lifeline Australia
Dominic Geraghty's latest education in 英国格拉斯哥大学
