Account Manager@ Over the Wire
Melbourne, Victoria, Australia
Dominic Mauricio
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Victoria University
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Tell me more about Dominic Mauricio?
FlashIntel GPTDominic Mauricio is an ICT Professional with 26.7 years of experience in service delivery, managed services, ITIL, incident management, and Wimax. He is based in Melbourne, Australia. Dominic has expertise in operational support, service delivery, and service improvement best practices. He has a background in account management and sales operations, as well as operational strategy and process design. Dominic is skilled in team leadership, customer service, technical and business analysis, RF and IP networking, staff training, and site safety.
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About
ICT Professional with expertise in operational support, service delivery and service improvement best practices. My background includes: Account Management and Sales Operations. Operational Strategy, Process Design, Implementation & Improvement, and Digital Transformation. Team Leadership and Management. Customer Service, Technical and Business Analysis. RF and IP Networking. Staff Training & Induction (including site safety).
Work Experience
Account Manager
Account Management Co-ordinator
Telecommunications
Dominic Mauricio's Professional Milestones
- Platform Support Specialist (2005-02-01~2008-03-01): Delivered exceptional technical support to clients, resolving issues promptly and improving overall system performance.
- Account Management Co-ordinator (2017-04-01~2018-07-01): Developed and implemented strategies to enhance client satisfaction and optimize account alignment.
Education
Electrical Engineering,
Computer Science,
Bachelor Of Applied Science,
Bachelors
1996-1998Skill
Service Delivery
Managed Services
Itil
Incident Management
Wimax
Team Leadership
It Strategy
Team Management
Telecommunications Billing
Vsat
Testing
Telecommunications Management
Carrier Relationships
Customer Escalation Management
Planned Preventative Maintenance
Outage Management
Incident Reporting
Vendor Relationships
Infrastructure
Technical Support
Transmission
Vendor Management
Data Center
Customer Satisfaction
Solution Selling
Customer Relationship Management
Sales Process
Telecommunication Services
Channel Partners
Key Client Relationships
Client Relations
Client Relationships Strengthening
Client Issue Resolution
Client Liaison
Multi Channel Retail
Retail Category Management
Smb Sales
Information Security
Network Security
Security Awareness
Internet Protocol Suite
Domain Name System
Problem Management
Problem Solving
Web Application Firewall
Certification
Colleagues
Other Named Dominic Mauricio
Frequently asked questions
We found 1 Dominic Mauricio's email addresses
Dominic Mauricio's social media include: Linkedin,
Dominic Mauricio works for Over the Wire
Dominic Mauricio's role in Over the Wire is Account Manager
Dominic Mauricio works in the industry of Telecommunications
Dominic Mauricio's colleagues are Tony Coe,Michael Omeros,Gary Pittorino
Dominic Mauricio's latest job experience is Account Manager at Over the Wire
Dominic Mauricio's latest education in Victoria University
