Donna Gereg

IT Manager with over 25 years of experience in IT Service Management and delivery who specializes in ITIL processes, documentation, and leadership. I am a strong leader with a proven track record of contributing to a broad range of IT project activities, including project management. I have delivered large-scale projects on time and within budget. I have proven leadership skills, excellent oral and written communication skills, as well as, strong skills in problem solving, conflict resolution, negotiations, risk management, scheduling management and the ability to form strong relationships with clients, management and Sr management. I am highly detailed oriented, organized, and am a quick learner. I have many years of experience in customer facing roles, working remotely, as well as, managing multiple projects simultaneously. I possess the ability to work effectively in a fast-paced, high volume environment, independently and with teams. Areas of expertise include: • ITIL Processes • IT Service Management • Customer Relationship skills • Problem Solving Skills • Highly detail oriented • Decision Making skills • Project Management • Contract/Scope solutions • Leading teams/ supervisor • Program Management • IT Application and Process documentation • Service Desk Management • Change Management • Excellent written communication skills • Excellent verbal/oral communication skills • Work Load balancing skills • Negotiation skills • Ability to work in matrixed environment