Dorota Szurma de Moura

Operational, Conduct and Regulatory Risk Analyst with background in Banking & FinTech. - +10 years of professional work experience in the Banking & FinTech industry;- Proficiency in Control, Risk Analysis, Risk Opinions, Risk Monitoring;- Experience in applying regulation requirements in the organization;- Experienced and passionate for Data, Strategy, Operations and Technology;- Excellent verbal and written communication skills, with high emotional intelligence;- Proficiency in English and able to document and present the results of analysis clearly and concisely;- Strategic thinker with very good analytical and problem-solving skills;- Self-confident and strong team-player with can-do attitude.- Ability to work effectively and making quick decisions in a rapidly changing and fast-paced environment.Currently, I am working as Chief Conduct and Control Senior Officer at BNP Paribas Security Services in Porto (1st line of defence), where I am doing an oversight of Third Party Risk Management (outsourcing). Before that, I was working as Operational Risk and Control Analyst in Operational Risk Management Team (2nd line of defence) for Corporate and Institutional Banking at BNP Paribas in Lisbon, where I was performing testing on various topics from Front to Back to IT over Global Markets activities. My role was to deliver rigorous testing analysis with well-recorded audit trail finalised by value added recommendations and relevant action plans. At my previous company, Paysafe, I was working as Chargeback Analyst in the Operations and Risk Department for Payments Processing Europe division in London, where I was driving and assisting complex projects and initiatives related to E-commerce disputes. As a subject matter expert, I provided support to Developers, Product and Project Managers, merchants and key partners.Before that, I worked as Payments Specialist and Account Receivable and Collection Analyst for American Communications Network (ACN) in their office in Poland. During that time, I was involved in various projects related to payments, payment processing and credit card disputes. I was also mentoring and supporting new graduates who were starting in our team.I am self-starter and quick learner who is able to manage individual responsibilities and contribute successfully to team objectives on complex and long-term projects.I value companies, which support professional growth of their employees and care about sustainability.