Dustin Wallace

Skilled and accomplished Information Technology field maintenance/Help Desk Customer Service Technician with 5 years of military/civilian experience ranging from computers to network systems, with supervisory leadership skills in varying environments, both in the United States and overseas. Has acquired DoD government secret security clearance twice in the past. Also in possession of relevant quality control and inventory management skills acquired both in the continental United States and abroad. Has been recognized by the United States Marine Corps with a Navy Unit Commendation, (2) Meritorious Masts for outstanding attitude and work ethic, and (1) Certificate of Commendation for outstanding performance of maintenance duties. Over 2,000 hours of maintenance time, and well experienced on all major brands of laptops, printers, as well as administrator level experience on Microsoft SharePoint. Also experienced in troubleshooting Java and Outlook issues. EXPERIENCE 5 years of military IT Specialist experience 1 year of IT Supervisor Experience Experienced on Windows XP/ Vista/ 7 / Server 2003 / SharePoint (Admin Level) Hardware Repair on Laptops and Printers models of HP/Dell/Lenovo/Xerox/ Toshiba/Cannon/Lexmark Hardware maintenance on Toughbook models, CF-18, CF-19, CF-29, CF-30, CF-74 and CF-52 Network Administrator Interdepartmental Liaison for Service / Help Desk Operations SharePoint 2007 Foundation and 2010 Enterprise Admin Level Active Directory Remedy HP Service Manager MS Office Pro 2007 & 2010 SharePoint Workspace 2010 Remote Desktop Connection NetMeeting Familiar with AFATDS Peripheral troubleshooting/repair (Toughbook/GETAC Units) and liaising with customer service to acquire and install field replaceable components. EDUCATION Leadership Academy (United States Marine Corps) Basic Electronics Course (United States Marine Corps) Telephone Systems Personal Computer Intermediate Repair Course (United States Marine Corps)