Dusty Deringer

Dusty Deringer serves as Vice President of Patient Experience with Crothall Healthcare a subsidiary of Compass Group North America. As VP of Patient Experience, Dusty works with hospitals throughout the United States to improve the patient experience and increase patient satisfaction survey and HCAHPS results. He previously was employed as Director of Service Excellence at Providence Hospitals in Columbia, South Carolina, Director of Customer Service for Luther Midelfort - Mayo Health System in Eau Claire, Wisconsin and Director of Patient Access/Customer Service Coordinator for St. John's Regional Medical Center in Joplin, Missouri. Dusty has led successful improvement initiatives for large multi-specialty healthcare organizations and has an accomplished track record of leading organizations to top patient satisfaction rankings. He has served in various capacities including patient care specialist, emergency medical technician, patient advocate, customer service manager, and director of patient access. He is an active member in the Society for Consumer Healthcare Advocacy, American Society for Healthcare Risk Management, and the American College of Healthcare Executives. Dusty has worked as a volunteer firefighter/EMT, the vice president of his local chamber of commerce, and as a city councilman. Dusty enjoys spending his downtime with his wife Shea and their boys Dasan and Jackson at their home in Southeastern Kansas. Specialties: Patient satisfaction improvement, operations management, operational turnaround, nonprofit management, political campaign management